Refund policy

Thank you for shopping with us. We want you to be fully satisfied with your purchase. Please note that we do not offer refunds for failure to review our Store Policies prior to purchasing. This especially includes our Shipping, Fulfillment & Return Policy and our Refunds and Exchange Policy. Please review our Refunds and Exchange policy below: 

 

1. DAMAGED OR DEFECTIVE ITEMS

We only replace items or accept returns if items are defective or damaged upon arrival. Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Customers have 7 days after receiving the item to send a return or exchange inquiry with photos of the defective item(s) to guruusclosethelp@gmail.com

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your exchange will be processed and you will either be shipped the same product you initially purchased, or refunded. You are responsible for shipping costs back to us. 

2. REFUNDS AND EXCHANGES

Once we receive the returned item and verify its condition, we will process the refund or exchange as follows: 

 Refunds 

If the item meets the eligibility criteria mentioned above, we will issue a refund minus the $20 restocking fee and shipping costs within 1 business day. This fee accounts for the unique specifications and customizations involved in the order. The refund will be credited back to the original payment method used for the purchase. Please note that shipping costs, including the original shipping fee, are non-refundable. Refunds are completed and deposited within 1-5 business days depending on your financial institution.

 Exchanges 

If the item meets the eligibility criteria mentioned above, we will begin the exchange process the next business day after we receive and inspect the returned item.

It is crucial to understand that initiating the exchange process will trigger a new fulfillment cycle. This means that the time it takes for the replacement item to be processed, fulfilled, and shipped may vary from the original order fulfillment. Factors such as product availability, customization requirements, and shipping method chosen may influence the duration of the new fulfillment process.

Rest assured, we strive to expedite the exchange process as efficiently as possible. We will keep you informed throughout the process, providing updates and relevant tracking information once the replacement item is dispatched.

3. ORDER CANCELLATION

Order Cancellations are only acceptable within 48 hours of the purchase date with a detailed explanation for the requested cancellation. Full refunds will be issued via your original payment method minus any transaction fees. Refunds are completed and deposited within 1-5 business days depending on your financial institution. 

In the event that you decide to initiate an order cancellation beyond the initial 48-hour period from the date of purchase, please be aware that a $20 restocking fee of  will be deducted from your refund. This deduction accounts for the distinctive specifications and personalized adjustments inherent in each order. We secure custom specifications from our vendor promptly, which necessitates this policy.

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us and we will assist you.

Thank you for taking the time to understand our  Refunds and Exchange Policy. We appreciate your effort in familiarizing yourself with our processes and guidelines. If you have any further questions or need assistance, please don't hesitate to let us know. We value your support and look forward to serving you.

 

Last Updated: February 17th, 2025