Shipping policy

Thank you for visiting and shopping at Guruu’s Closet. Following are the terms and conditions that constitute our full Shipping, Fulfillment & Return Policy. Upon finalizing your purchase, you have implicitly consented to abide by the Shipping,Fulfillment & Return policy.

 

1. BUSINESS DAYS & U.S. HOLIDAYS:

Please note that all of our business operations, customer service, and order fulfillment are conducted on business days only. This means that any estimated shipping timeframes, delivery schedules, or processing durations provided on our website or during the checkout process should be understood in terms of business days. It is important to consider this when calculating the expected arrival of your order or contacting our customer support team for assistance.

BUSINESS DAYS:

Monday - Friday, excluding weekends & U.S. Observed Holidays

(10AM - 6PM EST) 


The following are U.S. Observed Holidays that are not considered business days for our shipping and tracking operations. These holidays are excluded when calculating shipping timeframes and processing durations:

U.S. Observed Holidays:

New Year’s Eve

New Year’s Day

Martin Luther King Jr. 

PRESIDENTs day

Memorial Day

Juneteenth 

Independence Day

Labor Day

Columbus Day

Veterans Day

Thanksgiving

Christmas Eve

Christmas Day



2. PAYMENT PROCESSING

Payment Processing is the initial stage of the order fulfillment process, encompassing activities such as payment verification, essential for managing and fulfilling orders efficiently.

PAYMENT PROCESSING DURATION: 1-3 BUSINESS DAYS


3. ESTIMATED FULFILLMENT DURATIONS

Fulfillment durations represent the timeframe during which we complete, process, pack, and physically ship your order. It is important to note that the fulfillment duration does not indicate the delivery date (see section 6-7). Kindly be aware that the payment processing & shipping method you choose during checkout are separate from the estimated fulfillment durations. 

Provided below are the estimated shipping windows for each order type during which you can anticipate your order to be shipped/picked up, along with receiving the confirmation email regarding your shipment/pick-up. You can locate each products order type under each product's details (under the add-to-cart button), via the details below. 

3. SHIPPING DELIVERY

The delivery dates of your package are exclusively determined by the operations of the shipping carrier, USPS based on the shipping method chosen. USPS will provide the estimated delivery date within your tracking link which will be available to you in your Shipping Confirmation email. Once your package leaves our possession, USPS assumes full responsibility for ensuring its prompt and secure delivery. While we strive to provide accurate shipping window estimates, we cannot guarantee specific delivery dates as they are subject to the carrier's processes and any unforeseen circumstances they may encounter. Factors such as weather conditions, high shipping volumes, and any unforeseen events within the carrier's network may affect the actual delivery date. 

We would like to emphasize that at this stage, we have no control over the whereabouts or speed of your package. We recommend utilizing the tracking information provided to monitor the status of your package and obtain real-time updates from USPS. Should you have any concerns or inquiries regarding the delivery process, we highly recommend reaching out to USPS directly, as they have the most accurate and up-to-date information regarding its whereabouts and status. Their customer support team will be able to assist you with any specific questions or issues related to the delivery of your package.


4. ORDER PICK-UP

For customers located near Brooklyn NY, we offer the convenient option of choosing "Local Pick-Up" as your delivery method during checkout instead of shipping. It's essential to understand that selecting this option does not impact or expedite the processing times or fulfillment times. The same terms and durations mentioned in the Estimated Fulfillment Duration (section 3) still apply. For example, if your estimated fulfillment duration is stated as 7-14 business days, you can expect to receive your Pick-Up ready email within the same timeframe.

Your pick-up ready email, which will be sent to you during the specified fulfillment window, will contain all the necessary details for your pick-up, including the precise address, designated pick-up times, and pick-up instructions. Please note that pick-ups are only available during our regular business hours.


5. FULFILLMENT AND SHIPPING DELAYS

We understand the importance of receiving your packages in a timely manner and strive to provide efficient shipping services. However, it is essential to acknowledge that certain factors, both within and beyond our control, can occasionally lead to shipping delays.  In the event of a delay, we will make every effort to proactively communicate with you as early as possible. Please familiarize yourself with the following information regarding potential delays:

  • Order Volume: During periods of high order volume, such as holidays, sales events, or product launches, the increased number of orders can impact the processing and fulfillment timelines. While we prioritize order fulfillment, the sheer volume of orders may result in slight delays. We appreciate your patience and understanding during these busy periods.
  • USPS Unforeseen Circumstances: Despite our best efforts, there may be instances when unforeseen circumstances arise within USPS's operations. These can include disruptions in their transportation network, technical glitches, or other operational challenges. While such situations are beyond our control, we will work closely with USPS to resolve any resulting delays promptly.
  • Weather and Natural Events: Adverse weather conditions, natural disasters, or other related events can affect transportation networks and lead to unavoidable shipping delays. Severe storms, hurricanes, snowstorms, or floods can impact USPS's ability to operate efficiently and may cause delays in delivering your packages.
  • Customs and Import Processes (International Orders):For international shipments, customs clearance and import processes play a significant role. The duration of customs inspections, document verification, and compliance checks can vary and occasionally cause delays in the delivery of your package.



While we strive to minimize any potential shipping delays, we kindly ask for your understanding and patience if such situations occur. Rest assured that we are committed to actively monitoring the progress of your package and providing timely updates. If you have any concerns or questions regarding a delayed shipment, please reach out to our dedicated customer support team for assistance.


6. LOST/STOLEN PACKAGES 

While we strive to provide reliable and secure shipping services through USPS, it's important to acknowledge that unforeseen circumstances can occasionally result in lost or stolen packages. Please familiarize yourself with the following information regarding lost or stolen packages:

  • Responsibility for Lost/Stolen Packages: Once your package is in the possession of USPS, the responsibility for its safe and timely delivery rests with them. In the rare event that a package is lost or stolen during transit, it is important to understand that this is beyond our control as the sender.
  • Assistance in Case of Lost/Stolen Packages: If you encounter any issues or concerns regarding a lost or stolen package, we recommend reaching out directly to USPS for immediate assistance. They have the necessary resources and expertise to investigate and resolve such incidents.
  • Tracking and Insurance: To mitigate the risk of lost or stolen packages, we encourage you to utilize the tracking information provided in your shipping confirmation email. Tracking allows you to monitor the progress of your package and ensure its safe delivery. Additionally, consider opting for shipping insurance, if available, to provide added protection and coverage for your shipment.


We understand the frustration and inconvenience caused by lost or stolen packages, and we assure you that we will do our best to support you throughout the resolution process. Please remember that USPS is responsible for investigating and resolving such incidents, and they have the expertise to handle these situations efficiently.


7. WRONG ADDRESS DISCLAIMER

To ensure that your package is delivered to the correct address, we kindly request that you carefully review and double-check the shipping address provided during the checkout process. Unfortunately, once an order is placed, we are unable to modify the delivery address to avoid potential delivery disputes and to maintain delivery verification. Your order will be cancelled and your refund will be sent to the original payment method use at checkout.


8. RETURN ELIGIBILITY 

  •  Custom Items  All custom items are considered final sale and are not eligible for returns, refunds, or exchanges. This includes any personalized or made-to-order products. We encourage you to review all customization details carefully before placing your order.
  •  Non-Custom Items  For non-custom items, we offer returns and refunds with the following conditions:

a) Eligibility: To be eligible for a return and refund, the item must be unused, in its original condition, and returned within 7 days from the date of delivery.

b) Restocking Fee: All returned items are subject to a $20 restocking fee. This fee accounts for the unique specifications and customizations involved in the order.

c) Return Shipping: The buyer is responsible for the return shipping costs unless the return is due to an error on our part or a defective product.

  •  Clearance Items  All clearance items are final sale and not eligible for refunds, cancellations, returns, or exchanges.



9. RETURN PROCESS      


If your order is eligible for a return and you agree to the above terms, please follow the steps below:

 

1. Contact our customer support within 7 days from the date of delivery to request a return and provide the necessary details. Our customer support will provide you with the the return address to ship your package back to.

2. Pack the item securely in its original packaging, if possible, and include all original accessories, manuals, and any other items that came with the product.

3. Ship the item back to us using a trackable shipping method of your choice and provide us with the tracking information. We recommend purchasing shipping insurance to protect against any loss or damage during transit.

 

Thank you for taking the time to understand our Shipping, Fulfillment & Return Policy. We appreciate your effort in familiarizing yourself with our processes and guidelines. If you have any further questions or need assistance, please don't hesitate to let us know. We value your support and look forward to serving you.



Last Updated: February 17th, 2025